HI, I'M KEITH!
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TEAM BUILDER
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TRUCK DRIVER
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DEPARTMENT MANAGER
- TEAM BUILDER
- TRUCK DRIVER
- DEPARTMENT MANAGER
Passionate and knowledgeable IT enthusiast with experience in PC building. Seeking a Helpdesk position to utilize my technical skills, problem-solving abilities, and dedication to customer service in a professional environment. Eager to contribute to a team and assist users with their technical needs
About Me
Shaping digital dreams into reality.
My Ambition
My ambition is to build a successful career in IT, where I can leverage my passion for technology and problem-solving skills. As someone who has always been fascinated by computers and enjoys building and working with them, I am eager to apply my technical knowledge in a professional environment. I aim to continuously learn and grow in this field, starting with foundational roles like helpdesk support, and eventually advancing to more specialized areas such as network administration, cybersecurity, or systems engineering. My goal is to contribute to innovative solutions and be part of a dynamic team that drives technological progress.
My Purpose
My purpose in starting a career in IT is to make a meaningful impact by helping others navigate and solve their technology challenges. I am driven by a desire to use my technical skills to improve systems, enhance user experiences, and support organizations in achieving their goals through efficient and reliable technology solutions. By continuously learning and adapting to new advancements, I aim to become a trusted resource in the IT field, ensuring that technology serves as a powerful tool for growth and innovation.
20+
Years Of Managment Experience
MY SKILLS
A tapestry of essential skills, woven with experience, to craft excellence.
System Development
Proficient in building, configuring, and troubleshooting Windows computers. Extensive knowledge of PC hardware components and peripherals. Experience with software installation, configuration, and updates. Basic understanding of network setup and troubleshooting. Familiarity with cybersecurity best practices.
Leadership
Effective at conveying ideas, expectations, and feedback to team members, while also being an active listener. Making informed and timely decisions, often under pressure, while considering the impact on the team and organization. Quickly identifying issues and developing practical solutions to overcome obstacles and keep projects on track.
Customer Service
Paying close attention to customers’ concerns and needs, being able to understand and address their issues effectively. Clearly and concisely conveying information to customers, whether in person, over the phone, or through written channels, ensuring they understand the solution or next steps. Remaining calm and composed, especially when dealing with frustrated or upset customers, and taking the time to ensure their concerns are fully resolved.
Projects and Achievements
Built several custom PCs for clients with varying needs and budgets. Successfully resolved numerous hardware and software issues for clients, leading to high satisfaction and repeat business. Assisted friends and family with setting up secure home networks and troubleshooting connectivity issues.
Arcata Associates
2022 - 2024
Lead Fuels Tech 1 & 2
-Station Accountant, utilizing Microsoft 360, Excel and outlook.
-Computer Technician, maintained updated and installed new pcs into the work envioronment.
-Emergency Support Supervisor.
-Supervisor to Fuel Tech 1.
-CDL-A/Secret Security Clearance.
Independent Contractor
2016 - 2020
-Utilized the Uber Application for a transportation business.
-Provided safe and direct transportation to clients with the most efficient route to their destination.
– Followed all state and local laws while providing excellent customer service.
Laporte County Community Corrections
2016 - 2019
Resident Officer/OC Instructor
-Enforced local, state, and federal laws by implementing standard operating procedures to protect detainees.
-Regularly inspected the facility for cleanliness, security and maintenence.
-Utilized CCTV for the safety and welfare of detainees.
-Trained and certified officers in the use of Oleoresin Capsicum application for defensive situations.
Ceasars Entertainment
2013 - 2015
Surveillance Investigator
-Overwatched CCTV surveillance with a team for 3 Las Vegas strip properties.
-Access to over 3,000 cameras.
-Performed live and revew evaluations for department managment.
-Investigated loss reports from department managment.
-Worked with local law enforcment on crime investigations.
Comptia Cert Master
Currently Enrolled
-Security+ Certification
College of Instrument Technology
2021 - 2021
-CDL-A
-Doubles/Triples/Tankers/Hazmat
-40 Hour Hazwopper/Confined Spaces/Emergency Supervisor
The Art Institute of Seattle
1996 - 1998
-Computer Animation
-Hand Drawn Animation
-Audio/Video, Pre/Post Production
Marysville Pilchuck High School
1995
-General Education
MY RECENT PORTFOLIO
Craftsmanship in the world of technology.
Hyperion Build
Hyperion PC Build
Hyperion Build
Google IT Support Certification
